When Disaster Strikes, Projection Saves the Day
When disaster strikes one’s beloved home, the speed and efficiency in which the damage is taken care of are a homeowner’s top priority. In the disaster restoration franchise of ServiceMaster All Care Restoration, they understand the importance of a quick turn-around and pride themselves on knowledgeable staff to help in the time of need. Stephen Stone, operations manager for Service Master All Care Restoration in San Jose, CA, relies on the InFocus X1 projector to make sure his employees are properly trained and ready to quickly assist homeowners with disaster restoration from flood, fire, mold infestation or other disasters.
When training employees on processes such as the billing of disaster restoration services, Stone is able to convey the information to a larger group more effectively with the InFocus X1 than “having to crowd around a computer screen” as he explains.
Before using the InFocus X1 projector, “training on complicated application programs could only be accomplished one-on-one because of the need to crowd around the screen. Now, we can train six to eight people at one time,” Stone explains.
Using the InFocus X1 projector, the instructor of a training course can describe the keystrokes while the students repeat the instructor’s steps on their own computers, creating a more interactive and effective learning environment. Students can ensure they are staying on track by checking the instructor’s screen that is projected onto the wall. In the same way K-12 and higher education benefit from projection technology, on-the-job work training can experience improved lesson retention by up to 90%.
The InFocus X1 also makes reviewing completed insurance projects a learning experience for several estimators at one time. The ability to show these to a large group at once cuts the time to create consistent processes for employees to follow. Stone explains that in a business of any size, “once you get employees using consistent processes, you can improve upon these and gain from the experience of all of the participants, improving quality and inevitably driving down cost.”
With this internal organization among ServiceMaster All Care Restoration employees, the company has found that they can serve their customers in a more cost and time effective way.
