Support

Service & Support Email

If you are unable to find the answer to your question in our Service and Support section, rather than asking you to spend your valuable time on the telephone, we offer the option of sending e-mail to our World Class Customer Support team. Please use one of our handy online forms (see chart below) to make contact or submit questions.

Note: To expedite a response from technical support, please register your product before continuing with one of these forms.

Service Request Form

Use this form to submit questions to Customer Service or Technical Support, request a repair or an exchange, return product purchased directly from InFocus for credit, or to request an invoice.

RMA Status

Check the status of a repair RMA submitted through technical support.

Direct Sales

Send e-mail to our direct sales group if you have any questions regarding sales or our online store.

Service & Support Telephone

Note: To expedite a response from technical support, please register your product before continuing with one of these forms.

Customer Support Telephone

+1 (503) 685-8888
Mon – Fri, 6 a.m. – 5 p.m. PST

Customer Support Fax

+1 (503) 685-7239

7 x 24 Support Telephone

7 days, 5 p.m. – 6 a.m. PST
Saturday & Sunday – All Day
+1 (888) 592-6800
$35 US per incident
Available in North America

Toll-free in North America

+1 (800) 799-9911

7 x 24 Support Option

Wouldn't it be nice if nothing ever went wrong at the end of the day? Or on a weekend? The reality is, you are on the move and you take your projector along with you. You may have after-hours presentations, weekend seminars, or may be using your projector at home. You need Customer Support to be available no matter what time it is.

InFocus offers Customer Support 7 days a week, 24 hours a day! That's convenience that you will not find with any other projector company.

Of course, with projectors as dependable and easy to use as ours, you may never need to call for help. But if you do, you will be able to find the answer fast – straight from an InFocus Customer Support professional who understands your projector inside and out. We offer World Class Customer Support around the clock because we know that the success of your presentation is on the line.

InFocus Standard Support is available at no cost Monday through Friday from 6:00 a.m. to 5:00 p.m. (Pacific) in North America. If you would like to take advantage of InFocus 7x24 Support after regular business hours, seven days a week, just call the number listed below. Just $35 US can get you up and running fast!

InFocus 7 x 24 Support – We work whenever you work!

Locate a Service Center

We offer a Worldwide Service Network for your service and support needs. You can use our online form to contact a member of our Authorized Service Center network in the United States or in any of more than fifty countries worldwide, or contact the dealer or reseller from whom you purchased your product. Note that ScreenPlay products must be serviced directly with InFocus.