Support

FAQ

Q: How can I maximize my lamp life?
A: Always allow the projector to completely run through its shutdown cycle before unplugging it.
Q: How do I determine the number of lamp hours used?
A: Press the Menu button on the projector keypad. In the Main menu, select About. The number of hours appears in the About window.
Q: There is power to the unit and the fans are running, but no image is projected.
A:

  1. Make sure the lens cap is off.

  2. Does the projector have a status LED or LCD screen? If so, a non-working lamp will cause a LED code or LCD message to appear. This will indicate how you should proceed.

  3. Remove and reseat the lamp door. The lamp will not ignite if the lamp door is loose or is missing.

    Remove and reseat the lamp module.

  4. It may be that the maximum lamp hours have been exceeded. If so, the lamp in your projector may not light until the counter has been reset.

    Check the lamp counter and software version in the About window. Check your user's guide on how to check the lamp hours on your model.

  5. Replace the lamp. You can purchase a new lamp from our Accessories Store (US and Canada only). Check the Parts Finder to see which lamp your projector requires.

  6. If the projector still will not display the image, it is may be that there is an internal problem that requires repair. Take the projector to your dealer or contact InFocus Technical Support.

Q: How do I order a new lamp?
A:

Use our Parts and Accessories Finder to find the part number for your projector's lamp. Look for 'Lamp Module' in the parts list.

Order a new lamp from our Accessories Store (US and Canada) or purchase one from your dealer/reseller.

Q: How do I install a new lamp? How do I reseat the current lamp?
A: Turn the projector off and unplug it. Let it cool for 60 minutes. Turn the projector upside down on a flat surface. Loosen the three captive screws the fasten the lamp module to the projector.Lift the lamp module out of the projector. Dispose of the old module in an environmentally repsonsible manner.Insert the new lamp into the projector, making sure that the connector inside fully engages. Tighten the three screws. Plug the power cord in and turn on the projector. Reset the lamp timer.
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