Support

FAQ

Q: Does InFocus offer special pricing for government and/or federal agencies?
A: Yes, we do. The InFocus GSA Store is for government and federal agencies. We offer free US ground shipping on all GSA orders when using coupon code GSA_SHIP. Visit our GSA store.
Q: I want to install the projector myself. Do you have any tutorials or guides to assist me?
A:

Yes.  Our support does not stop at the point of sale.  We try to provide all the tools to give the customer the best experience possible.  Visit our Installation and Setup How To Guides.  We will show you how to install and setup the projector in tabletop and ceiling projection setups.

Q: Are your projectors compatible with Apple Macintosh computers?
A: Yes, all InFocus projectors are compatible with all Apple Macintosh computers.  Some Macintosh computers may require additional adapters that you can purchase through an authorized Apple reseller.  For more information, you can contact Apple Computers, visit the Macintosh FAQs or download the Macintosh How To Guide.
Q: How do I find out what I need to connect the InFocus projector to my computer?
A: Most computers require the M1 to VGA cable that comes standard with most-InFocus projectors.- If your computer does not have a 15-pin VGA connector, we suggest consulting your computer manufacturer's user guide or web site.- See our-Computer How To Guide for more information.
Q: Where do I find an authorized InFocus reseller?
A: Click on buying options above to locate the nearest reseller.
Q: How do I get my rebate?
A: Print out a copy of the rebate form at https://www.infocusrebates.com/ and fill it out per the instructions on the form or claim your rebate online for faster processing.

For rebate inquiries, contact the rebate center at infocusrebates@mtcperformance.com.
Q: I cannot find my answers here. Who can help me?
A: You can visit the  InFocus Support site for more information.  If you cannot find the information, you can submit your question here and one of our InFocus technical experts can answer your questions.
Q: How do I select the best screen for me?
A: We realize there are so many choices and types of screens on the market.  We have made it easier for you by providing you the best screens for every type of application; business, home theater, simple or fancy setup.  In order for you to make a more educated decision, we suggest you looking at our Screen Selection How To Guide.  Click here.
Q: Can I connect my kids' game console to the InFocus projector?
A: Absolutely!- Besides being a great way to present your presentations and watch movies, you can also display your favorite video game on a large screen.- For more details about connectivity, we suggest visiting our-How To Guide web site and download the How To Guide for your game console.
Q: Does InFocus offer special pricing for educational institutions?
A: Yes, we do. Visit our InFocus Public Sector Store.
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