All items are guaranteed to be working upon arrival to the customer. In the event an InFocus product is received defective out of the box, it is recommended that customers contact the original place of purchase for return policies and procedures.
Customers purchasing outside of the United States, Canada and Latin America are eligible for repair only and are not eligible for an exchange under the guidelines of the InFocus Warranty Administration policy per the terms and conditions of the standard limited warranty.
For customers who purchase product within the United States, Canada or Latin America, the InFocus Corporation DOA Exchange policy ensures they receive new product as replacement for the defective product if it fails during First Usage* within the specified DOA Exchange Window** as long as the product is considered "current" and units are available. The DOA Exchange Window** is the time period within the first fifteen (15) days of receipt* for Work Big business and system integration products. For Play Big products, the DOA Exchange Window** is within the first thirty (30) days of receipt***. For the Play Big SP777, the DOA Exchange Window** is within the first ninety (90) days of receipt***. Please note that the original proof-of-purchase is required to facilitate the replacement of any defective InFocus peripheral product.
Non-Working items must be reported to InFocus Corporation within the DOA Exchange Window** and an RMA number must be obtained by the customer.
Items reported as non-working must be returned to InFocus Corporation. Upon receipt, items will be inspected for serial number, total hours usage, and tampering or misuse. DISASSEMBLY OR OTHERWISE TAMPERING WITH THE PRODUCT VOIDS ALL WARRANTY. If the unit is physically damaged due to customer abuse or neglect or the unit otherwise does not meet the requirements of the InFocus Corporation DOA Exchange policy, replacement charges may apply. Items that pass inspection will be exchanged. Product exchange is subject to availability.
InFocus exchange service ensures that you will receive a replacement projector the next business day (in most cases and with a valid credit card), in the unlikely event your projector issue cannot be resolved over the phone. Exchange is available in the United States, Canada and Latin America only. To ensure next business day delivery, customers requiring replacement product must contact technical support. Next day delivery cannot be guaranteed to Canada and Latin America due to customs clearance delays.
This policy does not cover failure due to misuse or acts of God. Items not reported within the DOA Exchange Window** will not be exchanged. Returns will not be accepted without an RMA Number issued by InFocus Corporation. InFocus reserves the right to charge up to 25 percent restocking fee for products returned as defective that have no problem found. InFocus will incur the freight costs for returning product that has failed within the DOA Exchange Window**. InFocus reserves the right to test returned defective product.
* First Usage: A maximum of eight (8) hours of use.
** DOA Exchange Window:
the time period within the first fifteen (15) days of receipt for Work Big mobile/meeting room and Learn Big portable/classroom products.
the time period within the first fifteen (15) days of receipt for Work Big installation/auditorium products.
the time period within the first thirty (30) days of receipt for Play Big products.
*** Receipt: Date listed on proof of purchase.
