SHIPPING NOTE The current repair turnaround time is approximately 15 business days except for X1 and SP4805 which is 20 business days from receipt pending parts availability.
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Service and Support - E-Mail| Americas | Asia, Oceania, Pacific | Europe, Middle East, Africa |
Note: To expedite a response from technical support, please register your product before continuing with one of these forms. |
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Service Request Form Use this form to submit questions to Customer Service or Technical Support, request a repair or an exchange, return product purchased directly from InFocus for credit, or to request an invoice. RMA Status Check the status of a repair RMA submitted through technical support. Send e-mail to our direct sales group if you have any questions regarding sales or our online store. |
Service Request Form Use this form to submit questions to Customer Service or Technical Support. Send e-mail to our direct sales group if you have any questions regarding sales or our online store. |
Service Request Form Use this form to submit questions to Customer Service or Technical Support, or to request a repair. RMA Status Check the status of a repair RMA submitted through technical support. Direct Sales Send e-mail to our direct sales group if you have any questions regarding sales or our online store. |
Service and Support - Telephone
The InFocus hotline is available during regular business hours (see chart below for available hours in each region). If you need help after hours, on weekends or on holidays, take advantage of our 7 x 24 Support option. We can get you up and running fast.
| Americas | Asia, Oceania, Pacific | Europe, Middle East, Africa |
Note: To reduce the time you spend speaking with technical support, please register your product before calling. |
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| Customer Support Telephone +1 (503) 685-8888 Mon - Fri, 6 a.m. - 5 p.m. PST |
Customer Support Telephone Singapore: 800-101-1864 China: 800-828-2268 Australia: 1800-630-957 New Zealand: 0800-449-854 Mon - Fri, 9 a.m. - 5 p.m. Local Time |
Customer Support Telephone +31 (0)36 539 2820 Mon - Fri, 08:00 - 18:00 CET |
| Customer Support Fax +1 (503) 685-7239 |
Customer Support Fax Singapore: +65 6238 8096 China: +86 10 6530 9707 Australia & New Zealand: +61 02 9959 2244 |
Customer Support Fax +31 (0)36 535 0355 |
| 7 x 24 Support Telephone 7 days, 5 p.m. - 6 a.m. PST Saturday & Sunday - All Day +1 (888) 592-6800 $35 US per incident Available in North America |
7 x 24 Support Telephone 7 days, 18:00 - 08:00 CET +31 (0)20 579 2828 $35 US per incident Available in EU Countries & Switzerland |
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| Toll-free in North America +1 (800) 799-9911 |
Freephone France: 0800 905-993 Germany: 0800 181-3649 Italy: 0800 877-238 Spain: 900 993-163 UK: 0800 028-6470 Other: 008000 463-6287* *Freephone from all other EU countries |
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Locate a Service Center
We offer a Worldwide Service Network for your service and support needs. You can use our online form to contact a member of our Authorized Service Center network in the United States or in any of more than fifty countries worldwide, or contact the dealer or reseller from whom you purchased your product. Note that ScreenPlay products must be serviced directly with InFocus.
