Jupiter Support

Welcome to Jupiter Product Support

Jupiter By InFocus Logo

Our goal is not only to develop a variety of industry-changing products for our customers, but also to deliver the highest-quality customer service and technical support. Whether online or on the phone, we are here to answer your questions and provide you with the tools necessary to utilize Jupiter by InFocus products to their fullest potential.

We provide our worldwide network of value added resellers and integrators with the best expert support in the industry. The local, authorized Jupiter reseller/integrator is an end user's first line of support. We provide the advanced training and resources to allow our resellers/integrators to meet any customer support requirement. When needed, our own staff of service and support experts are brought in to augment the efforts of the local reseller/integrator.

When you buy a Jupiter by InFocus product you can have complete confidence not only in your purchase, but also in the company that stands behind it. Our support efforts are held to the same high standard we set for our products. Simply, we are dedicated to service and support because we know how much your investment means to you and your organization. We invite you to examine our Jupiter Care support program to see what we mean.

Our promise is summed up in our ISO 9001:2015 Quality Policy: We are committed to total customer satisfaction through continuous improvement.

Contact Jupiter Support

We provide support to customers whose systems are under warranty or software support contract. If your system is not under warranty or software support contract, please contact your local sales representative.

Online Support Form



Jupiter Product Training

Please contact your local sales representative should you require training on any Jupiter by InFocus product. You can find the appropriate contact person for the Americas here and for EMEA here.

Warranty Service

To receive repair service on a Jupiter by InFocus product that is still under warranty, please submit an RMA Form.

You can learn more about our RMA Policy here.